Customer Privacy Policy

Your privacy is important, and we know that. That is why, at smileafric.com, we are committed to protecting your privacy and ensuring the security of your personal information are met with professionalism. This Privacy Statement outlines how we (smileafric.com) collect, use, disclose, and protect the personal information we collect from you with your consent through our website and other online services that we may use.

Collection of Personal Information

We collect personal information from you when you use our website and services to book your travel accommodations, as the platform creates an account for you to track the status of your bookings immediately. The information we collect may include your name, address, phone number, email address, payment information, and travel preferences.

Use of Personal Information

We use your personal information to provide you with the services you have requested, including booking your travel accommodations, processing payments, and sending you confirmation emails and other travel-related communications like contacting our customer support centre. We may also use your personal information to provide you with marketing and promotional materials about our products and services through emails and other means, which will always be made clear on our various media outlets.

Disclosure of Personal Information

Smileafric.com may disclose your personal information to third-party service providers who help us provide our services to you, such as payment processors, travel providers and partners, and customer service providers, so we can better serve your travel needs. We may also disclose your personal information to government agencies or law enforcement authorities when required by law or to protect our rights and the rights of our customers and partners.

Protection of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure by all means possible. We use industry-standard security measures, such as encryptions and firewalls, to protect your personal information from unauthorized access and usage by hackers. We also require our third-party service providers to take appropriate security measures to protect your personal information at all costs.

Accessing and Updating Your Personal Information

You may access and update your personal information by logging into your account on our website at smileafric.com/login or by contacting our customer support team in case you can’t access your account. We will make reasonable efforts to update or delete your personal information if requested.